退款政策

Refund & Return Policy

1. Purpose & Scope

This policy outlines our procedures for returns, refunds, and quality disputes across all delivery methods.

2. Receiving & Inspection Protocols

Acceptance Protocol: Signing the delivery note confirms satisfactory receipt.

Deferred Inspection: Should you opt not to inspect upon delivery, subsequent damage claims cannot be honored.

Damage Reporting: Any defects must be:

(a) Documented with the delivery team before their departure

(b) Noted on the delivery note

3. Quality Assurance Process

Claim Submission

To initiate a quality claim, customers must inform the delivery team at the time of delivery. The delivery team will then ask the customer to choose one of the following options:

• Repair (priority solution)

• Replacement (subject to availability)

• Cancel Order

4. Non-Qualifying Circumstances

The following are ineligible for return:

• Defects reported beyond the 24-hour window

• Damage from improper handling post-delivery

5. Financial Reconciliation

Documentation: Recipients must execute a Refund Agreement upon payment collection.